This policy was last updated: 21/05/2018
This policy explains how PNPM Limited will handle the privacy of your information. We are committed to maintaining robust privacy protections for all our users. We will take the necessary steps to ensure that users information is safeguarded and kept in accordance with all applicable laws and regulations.
PNPM Limited is registered in England and Wales under company number 08437753 and our registered office is 85 Great Portland Street, London W1W 7LT. We can be contacted by email to firstname.lastname@example.org
What information do we collect?
The information that you provide us with is collected from any online details given and processed in accordance with UK legislation.
The information you provide to us
In order to provide our services to you, you agree to Us using any personal information including sensitive information that you give to us.
Information we get from other sources
From time to time, we may need to obtain information from third parties about you. This will only apply where it is necessary to provide our services and as permitted by law.
How we use your personal information
Your information will be used to enable us to provide our services to you. We act as a Data Controller of your information and undertake to protect your personal and sensitive data in a manner that is consistent with the requirements of the General Data Protection Regulation (GDPR). We will take reasonable measures to ensure the secure storage of your data.
- Administration of the website;
- Improve your browsing experience;
- Follow up with email enquires;
- General (non-marketing) communications;
- Email notifications, where you have given consent;
- Marketing communications, where you have given consent;
- Provision of statistical information to 3rd parties about our users – but this information will not be used to identify any individual user;
- Feedback, reviews or testimonials;
- Dealing with enquiries or complaints.
Contact Us: We use the details that you give us to follow up on enquiries, to send you general information about us and our services to ask form feedback, reviews or testimonials, to deal with complaints or any reports about other user’s use of the Website. The basis for holding this information is as being for legitimate legal purposes or to fulfil a contractual obligation where the contact is from an existing client.
Blog: We use WordPress to publish our blog and anonymous information to track users’ activity in relation to the blog. If you wish to post a comment on the blog, you will be asked to give your name and email address.
Phone calls: Phone calls to us may be monitored and any data given may be recorded and retained by us. Data will be held on the basis of being for our legitimate business needs or in order to fulfil our contractual obligations if you are a client of ours.
Testimonials: We may ask for your permission to publish your comments in relation to services we have provided to you. If we choose to publish these on our website or other promotional material, we will ask for your explicit consent to include your name or other personal details.
Users of this website do so at their own discretion and provide any such personal details at their own risk.
We will only send you emails about our products and services (i.e. direct marketing) with your express consent. You have the option not to give consent and to withdraw consent at any time. You may withdraw your consent for us to contact you by contacting us at email@example.com
We may disclose your personal information if we are required to do so by law, in connection with any legal proceedings, and in order to establish, exercise or defend our legal rights, or if otherwise legally permitted.
Retaining your data
We keep your personal information in accordance with our Data Retention Policy which reflects our needs to provide services to you as contracted and also as required to meet legal, statutory and regulatory obligations. The need to hold information is regularly reviewed and information/data will be disposed of when no longer required.
PNPM Limited cannot guarantee or verify the contents of any externally linked website and users click on external links at their own risk. PNPM Limited and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social media platforms
PNPM have social media accounts on Facebook and Twitter. Communication, engagement and actions taken through these external social media platforms are subject to our Terms and Conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate and/or engage with them with due care and caution in regard to their own privacy and personal details. This website nor its owners will not ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
We use Google Analytics to provide us with details about user’s interactions on the website. See Cookies below.
Legal basis for processing
We will ask for your consent if we need to process your personal data in circumstances including:
- For marketing our services and promotions
Separate consent is not required in the following circumstances:
- For the performance of a contract.
To perform our contractual obligations to you, including fulfilling orders or purchases you have made, contacting you in relation to any issues with your order or use of the services, in relation to the provision of the services, or where we need to provide your personal data to our service providers related to the provision of the services.
- To comply with legal obligations.
To comply with laws, regulators, court orders, or other legal obligations.
- Legitimate Interests.
Legitimate interests may include:
- To communicate with you regarding the services, including to provide you with important notices regarding changes to our terms and to address and respond to your requests, enquiries and complaints.
- To send you surveys in connection with our services.
- To assist in the investigation of suspected illegal or wrongful activity, and to protect and defend our rights and property, or the rights or safety of third parties.
- To develop, provide, and improve our services.
You may at any time withdraw your consent to the processing of your personal data by contacting us by email to firstname.lastname@example.org.
Data Subject Rights
Subject Access Requests
The General Data Protection Regulation (GDPR) gives individuals, known as ‘data subjects’, the right to access personal data that is held by organisations by a subject access request (SAR). We will endeavour to respond quickly to any such requests, which legally require us to respond within one month of receiving the request and necessary information. To make a SAR please email us at email@example.com. You will need to tell us how we acquired the information and in what form.
Right to Rectification
Data subjects have the right to request that we amend or change personal information that we hold about you, that is inaccurate or incorrect.
Right to erasure
Data subjects have the right to ask us to delete personal information from our systems without giving any reason and at any time. We will act on any request without delay.
Right to restrict processing
Data subjects have the right to rectification or erasure of personal data in the following circumstances:
- Personal data is not accurate;
- The processing of data is unlawful. Data subjects may request that processing is restricted;
- Data is required to exercise legal rights or defend legal claims;
- Data is unlawful but there may be lawful grounds for processing, which override this right.
Right to data portability
Data subjects have the right to obtain and transfer their data to different service providers.
Right to object
Data subjects have the right to object to the processing of data at any time based on their particular situation. This includes objecting to profiling unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data where we can demonstrate lawful grounds for doing so.
Right not to be subject to decisions based on automated processing
We do not use any automated processing that results in a relevant automated decision based on a data subject’s personal information.
Using your rights
If you wish to invoke any of these rights, you can contact us by email to firstname.lastname@example.org
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience when navigating the website. Session cookies may be used to validate your access to different parts of the website.
Cookies we use
The Cookies we use are shown in this table below.
|.gid||First-party cookie. Used to distinguish users and collect Google Analytics data||24 hours|
|.ga||First-party cookie. Used to distinguish users and collect Google Analytics data||2 years|
Guidelines for the processing and handling of data is available from the Information Commissioner’s Office, the UK supervisory authority on data protection, see ico.org.uk.
Information is also available at www.ec.europa.eu/ipg/basics/legal/cookies/index_en.html.
Questions and queries
If you have any concerns about how we handle your data, you can contact the Data Controller by writing to PNPM Limited, 85 Great Portland Street, London W1W 7LT, or by email to email@example.com
Changes to this policy
The person responsible for data protection matters is Paresh Vekaria.
If you have a complaint about the use of your data you can contact us by email to firstname.lastname@example.org. Alternatively, you can formally report an issue of concern to the Information Commissioner’s Office, the UK body that governs Data Protection. See https://ico.org.uk
Third Party Rights
Jurisdiction and Governing Law